Braly says change management and communication are two of his most valuable project management skills. Management depends on intangible (yet incredibly valuable skills) such as leadership, … One of the basic skill sets an employer will look for in an IT professional is the ability to write code. Those are past success, high empathy, results-driven, fast learner, and having people follow you. It’s currently the fifth highest-paying certification in the U.S. ($143,493).3 PMP is also one of the better options for cross-certification. “The pandemic has interrupted the momentum of AI services market growth in nearly all regions,” said Jennifer Hamel, research manager, Analytics and Intelligent Automation Services for IDC. As organizations become more data-driven, the demand for programmers is increasing, as are their salaries. While different roles and organizations require the use of various skillsets, management skills help a professional stand out and excel no matter what their level. Information technology skills are abilities, knowledge and talents related to the use, administration, development, design, architecture and management of technology. North American IT professionals who are certified in application development earn nearly $140,000 a year.3. As mobile apps gain in popularity, the need for coders will rise in kind. Don’t just say you’ve got the skills… Some of these skills, such as cloud security and next … Some cloud deployments and investments may even be accelerated despite the pandemic.4. While the role of an IT manager may vary from company to company, the general skills that one should possesses are similar. In top management, these skills are essential to run an organization well … IDC predicts that spending in areas like IT infrastructure shouldn't take a major hit during an economic slowdown. Administrative and Financial Skills Most managers have a budget, and you’ll have to be able to set the budget and then manage to it. IDC predicts the AI market to experience a 12.3% growth year over year.8 This illustrates slower growth in this market than in recent years but IDC expects AI to recover more quickly than other areas. Like it or not, IT is judged on the success or failure of projects. There are plenty of roadblocks preventing projects from being completed on time and within budget. Hinterhaus Productions / DigitalVision / Getty Images, The workplace has excellent opportunities for information technology (IT) professionals. One of the basic skill sets an employer will look for in an IT professional is the ability to write code. Good managers hold themselves to the highest standards so that their employees will have a clear example of what they should strive for. Our physical world has shrunk considerably in recent months, but the digital world remains a playground for cybercriminals who have developed new and devious tactics to obtain sensitive data. Hiring managers look for job applicants who adhere to a strict moral code and set the right example f… Some suggested titles for the skills section in a resume, can be titled: Key skills & strengths, Core skills & competencies, Skills and Qualities or Skills … This paper examines the nine skills common to certified Program Management Professionals (PgMP). Skills required to be an IT service manager You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level. Most Important IT Skills Employers Look For, Here Are Some Skills to Include When Applying for a Technology Job, Important Business Analyst Skills for Workplace Success, List of Technical Skills for Resumes, Cover Letters, and Interviews, Important Financial Skills That Employers Value, Important Computer Skills for Workplace Success. Virtualization is a key concern for companies of all sizes—this year it is the No. They’re part of the ingredients for what makes a good project manager. If the job is programming or software/web development, an employer may seek a candidate who can code in several different languages, as many systems are built using multiple languages. IT managers are usually required to have at least a bachelor's degree. Cloud computing is also the second highest IT investment area, and the second most challenging hiring area for decision-makers.3, As for its role in economic recovery, cloud administrator and cloud architect are two of the most recession-proof IT jobs. Depending on the role, some employers may look for expertise in a specific language or program, while others might look for more general computer skills. Led by platforms like AWS and Microsoft Azure, cloud is the ultimate enabler, opening new channels of revenue by leveraging technologies like artificial intelligence (AI) and the Internet of Things (IoT). 1. This type of automation can boost business efficiency. Jobs in information technology can be interesting, rewarding, and lucrative, so if you possess some of the skills mentioned in the list below, a career in IT could be right for you. Cybersecurity jumps to the top of the list this year, due in large part to the pandemic. Nearly every company now has employees working remote. An IT professional should be able to assess accurately how long a project should take, and then be able to stick to those timelines. In addition, participation in professional organizations, professional certifications, and human resource knowledge, are strongly desired skills. And for the fifth straight year, cybersecurity is the most challenging hiring area in IT.3, “As the amount, frequency, and creativity of cybersecurity breaches grow, so does the shortage of cybersecurity professionals with the appropriate skills to defend the enterprise, government and military networks,” said Brad Puckett, Global Knowledge global portfolio director of cybersecurity. But those two factors are really only half of the story. It can't be systematized. From programming and database creation to providing general technical or help desk support, there are roles for people with a variety of areas of interest, and many levels of expertise. A recent survey by the International Data Corporation (IDC) revealed that organizations are prioritizing cybersecurity skills, whether they are in the midst of an economic downturn or experiencing slow growth.1, Cybersecurity is an area that cannot be ignored, even as budgets tighten. “Data is a crucial component for organizations and governments because it helps leaders make decisions based on facts and trends,” said Donovan Scott, Global Knowledge product leader. Add Relevant Skills to Your Resume: Your resume is a place to showcase your skills. Artificial Intelligence and Machine Learning, Coronavirus phishing attacks up 667% since February, research finds, Cisco Annual Internet Report (2018–2023) White Paper, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Software Developers, IDC Forecasts Strong 12.3% Growth for AI Market in 2020 Amidst Challenging Circumstances, Rise of the machines: why coding is the skill you have to learn, The 2020 State of Virtualization Technology, Global Knowledge 2019 IT Skills and Salary Report, IDC Survey Spotlight, Road to Recovery: What Are the Most Important IT Skills WW to Support Organizational Recovery?, DOC# US46449720, July 2020, Global Knowledge 2020 IT Skills and Salary Report, IDC Lowers Forecast for Worldwide IT Spending to a Decline of 5.1% in 2020, but Cloud Spending Remains Relatively Resilient, May 2020, IDC, Data Management: Success with a Method to the Madness, Doc # US44415618, Nov. 2018, IDC FutureScape: Worldwide Services 2020 Predictions, Doc# US44800319, Oct. 2019, U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, Computer Programmers, Worldwide Spending on the Internet of Things Will Slow in 2020 Then Return to Double-Digit Growth, According to a New IDC Spending Guide, June 2020. When applying for jobs, highlight your skills that are the closest match to the IT skills listed in the job posting on your resume. According to a Spiceworks report, virtualization adoption is expected to experience double-digit growth in the next two years.12 Server virtualization is already used by 92% of businesses, but areas like storage virtualization and application virtualization are also poised for higher adoption rates. They’re the foundation for the soft skills and the way you execute the hard skills. Some IT managers also have a graduate degree. To become an IT manager, you'll need not only a foundation of practical knowledge but also communication and leadership abilities too. You'll be able show the hiring manager that you've got the qualifications the employer is seeking. 5 managerial skills are technical skills, conceptual skills, interpersonal and communication skills, decision-making skills. Knowledge networking is an extension of good communication skills, as it requires gathering groups of people in a working environment to share what they know, in order to build a system of knowledge within an organization that is more than the sum of its parts. IDC believes that by 2022, the financial impact of the IT skills gap will grow to $775 billion worldwide, from $302 billion in 2019, as a result of delayed release of products/service, missed revenue, or increased cost.9 A good project manager keeps the focus on the big picture even as disrupters emerge and cause havoc within a department. When you are in the process of writing your manager resume, one of the hard to build sections is the key skills list section for the managerial position your work in and looking for.. Hard skills are technical, teachable abilities you learn through school, training and job experience. Communication, collaboration, organization, and interpersonal skills are crucial. A list of the common types of information technology skill. Technology work can often take longer than anticipated, as proven by how often timelines and milestones change over the course of a long project. On the other side of “networks,” some IT jobs may include network architects, engineers, and systems administrators. Marketable skills to look for in an IT management education program include project management, team leadership, professional development, IT strategy, corporate decision-making, database & network management, managerial finance, research & analysis methodology, and superior oral, written & non-verbal communication skills. It’s a top challenge in IT, and it’s exacerbated by the fact that decision-makers can’t find enough qualified individuals with this specific skill set. According to the 2020 IT Skills and Salary Report, AI and machine learning is the second weakest skill area among those surveyed.3. Employers nowadays look for the demonstration of both soft and hard skills. IDC anticipates worldwide IoT spending to slow in the near-term but rebound to double-digit growth for the period of 2020 to 2024.13 IoT is gaining traction because devices can be used to monitor processes and increase efficiency. The right level of self-confidence can also improve the confidence of the team as a whole, increasing morale and allowing for improved performance. You need to know how to work with diverse opinions, inspire others to be productive, and handle difficult situations that pop up out of nowhere. They’re often called on to present ideas and reports to larger groups of people. credibility (and related management success). 4. As a manager in the organisation, the IT Manager job description should ask for several years' industry experience, and a qualification or degree in one of the following fields: IT professionals who work in programming or application development earn over $110,000 a year in the U.S. and Canada.3 Those who are certified earn almost $140,000 a year. A good manager has all the skills and can implement those skills for running the organization properly. Even for jobs that are not specifically code writing, an IT professional should have at least a working knowledge of the more basic coding languages, like HTML and C++. This IT manager job description template can be posted on job boards or careers pages. It’s important how a project manager responds to change, sets expectations, resolves conflicts and communicates to multiple audiences. Pairing this project management credential with other popular certifications can have a significant impact on your paycheck. Blockchain is a developing technology that many organizations have not taken full advantage of yet. It takes a diverse portfolio of management skills and abilities to build lasting I.T. “Pursuing excellence in project management by continued education and improvement allows you to deliver that value consistently and with high quality.”. These insights help organizations get products into the market quicker and provide customers and vendors with better information about the timing of availability. If you are applying for the job of an IT asset manager, here are major requirements, including knowledge, skills, and experience that you may be expected to have to be considered for the role and qualify for an interview appointment: 8 tech interest area worldwide.3 Decision-makers are still investing heavily in the concept, and staff are seeking out these skills. Project Management Professional (PMP®) is one of the most important professional certifications. Coding is also an important skill for network engineers. Any professional certified with these skills will be highly coveted and most likely highly compensated. ITIL® Foundation is the most popular certification in the world this year, as it’s held by 17% of our IT Skills and Salary Report respondent base.3 IT professionals who are certified in ITIL® and IT service management earn four percent more than the North American average. “At a time when uncertainty is rampant, you need project management skills that help teams focus on providing the right value for their employers,” said Sean Braly, senior agile project manager and scrum master at Global Knowledge. They have to demonstrate leadership at all levels of projects, and with many different groups. IT managers must be able to articulate thoughts in a clear and concise manner to a variety of backgrounds, and manage large, sometimes multiple, … Commonly referred to as IT, there are many job titles in the information technology sector. With supply chain disruptions that have emerged during the pandemic, organizations tracking inventory on blockchains have better insights into their products and overall supply pipeline. Knowledge about networking is something that will be required of most IT professionals, in companies both large and small. While I.T. © 2021 Global Knowledge Training LLC. View IT service management certifications >. Add some common, valuable manager skills. Show a few key, hidden management skills and abilities. Managers need to have good written and verbal communication skills to effectively manage employees. Accessed Aug. 10, 2020. An IT professional should also have an understanding of the process of code writing, in order to see a software development project through and to manage things like QA (quality assurance). But what sets each type of project professional apart are the distinct skills needed to manage projects and programs. Data analysts are hot commodities because organizations need professionals who can store and manage data. Regardless, it is an important leadership competency that every manager and supervisor needs to perfect. The above stated skills and qualities required of an IT service delivery manager can be utilized in making the skills section if you are making a resume for the role, which assures employers that you have the competence to perform the job excellently well. Integrity, honesty, andprofessionalism are crucial skills for strong managers. “Data scientists and analysts are supporting these efforts by extracting, processing and analyzing data to answer critical questions and make predictions.”, For IT professionals whose organizations are currently in an economic trough, over half say that data analytics will be an important skill as they navigate the road back to growth.1. What Are Information Technology (IT) Skills? As organizations rely on a remote workforce, certified ITIL® professionals will play a major role in helping improve the capabilities of a physically disjointed team and manage the entire IT lifecycle during this tumultuous time. Computer programming jobs are expected to decline seven percent by 2028.10 But coding jobs, a subset of programming, should increase to 28 million worldwide in the next few years.11. Part of an IT professional’s job will be to build teams and foster collaboration among their peers. Typically, IT managers have a Bachelor's degree in computer science, information science, or a related field, and relevant work experience. Network administrators (or systems administrators) are responsible for the day-to-day operations of a larger system. AI is also one of the most important skills for organizations whose business has been slowed due to the pandemic. He or she should also be able to help an entire team manage their workload, on a daily, weekly, monthly, and project basis. The leadership skills that helped you climb the IT ladder aren't the same skills you need to succeed in the C-suite. Make sure that your career summary and job history both carefully demonstrate your level of experience in the skills listed above. Project managers and program managers share many common competencies. Cisco is the second most popular certification category in the world. And these technologies have also created new skills that administrators must learn to keep ahead in their field. “Blockchain skills, especially development skills, continue to be in high demand,” said Donovan Scott. In the hierarchical levels of IT management, middle management sits between directorial / C-level business leaders and the hands-on IT pro. managers and professionals must also have solid understanding of general management and business operations practices. Data scientists are needed to dig into that data and understand how it can be used to solve problems and make informed decisions. Cisco is the market leader in networking and wireless technology, and IT professionals are seeking their certifications in droves. To determine the most sought-after IT skills of the year, we analyzed the most popular Global Knowledge training courses, as well as the following data gathered from over 9,000 IT professionals from the upcoming 2020 IT Skills and Salary Report: We also took into consideration the skills that will be most important during an economic recovery—a major factor for this year’s list as organizations of all sizes will be dealing with the effects of the COVID-19 pandemic for the remainder of 2020 and beyond. Management skills are a collection of abilities that include things such as business planning, decision-making, problem-solving, communication, delegation, and time management. By 2025, IDC estimates the world will create and replicate 163 zettabytes (ZB) of data, 10 times the number that was created in 2016.5 This new data is constantly accumulating, creating a host of storage and security risks that must be addressed. You can also be a Project Manager without being a Manager (in which case you don’t have people reporting to you — you just deal with overseeing the project-specific tasks). Soft skills are vital for effective leadership and performance management. It’s a project manager’s job to create, communicate and execute a project strategy. Highlight Skills in Your Cover Letter: Concisely focus on skill sets for the job your cover letter to ensure that you get a closer look. IT professionals are desperately needed to manage data growth. And you won’t be surprised to learn that great management really starts with soft skills —a.k.a., the skills you may not work on as much in your everyday job. Data analysts and scientists are already playing a big role in the health care industry in the fight against COVID-19. They involve capacities to perform administrative duties in the organization, avoiding risky situations and solving all the problems when they arise. The Internet of Things (IoT) and blockchain are two skill sets that are just outside the top 10. You need to become a multidimensional manager. AI and machine learning are used to identify patterns and trends that humans can’t see or process using traditional methods. IDC also predicts that IT spending will drop 5.1% overall this year, but if there is growth, it will most likely be in the cloud. The reason that there's no such manual is that management depends on far too many skills. People management skills require that you really understand people. IT service management, most popularly associated with ITIL®, will undoubtedly play a major role in recovery efforts. VMware Certified Professional 6 – Data Center Virtualization is the ninth highest-paying certification in the U.S., while Citrix Certified Professional - Virtualization (CCP-V) ranks 15th. Let's face it - In Management, the one thing you can be certain of is constant change, added responsibilities and rising expectations. 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